Refund policy

TALORA — REFUND & RETURN POLICY

Last updated: 11/26/25

At Talora, we take pride in offering thoughtfully curated home-living products designed to elevate your space. While we strive for every order to arrive in perfect condition, we understand that issues may occasionally occur. This policy outlines the circumstances under which refunds or replacements may be provided.

1. Eligibility for Refunds and Replacements

Refunds or free replacements are issued under the following circumstances:

1.1 Damaged or Defective Items

If an item arrives damaged, defective, or otherwise unusable, Talora will issue a full refund or send a replacement at no additional cost.

Requirements:

  • A clear photo or video demonstrating the issue

  • Notification within 7 days of delivery

Returns are not required for damaged or defective items.

1.2 Incorrect or Missing Items

If you receive an incorrect product, variant, or an order arrives with missing components, we will promptly correct the issue by reshipping the correct item(s) or issuing a refund.

No return shipment is required.

1.3 Lost or Undelivered Orders

If tracking information indicates that your package has been lost in transit or has not arrived within the estimated delivery timeframe, Talora will issue a refund or reship the item.

If tracking shows the package was delivered but cannot be located, please contact your local carrier and household members first. Further support may be provided on a case-by-case basis.

2. Situations Not Eligible for Refund or Return

Due to the nature of our fulfillment process and supplier partnerships, Talora is unable to accept returns or provide refunds for the following reasons:

  • Change of mind or buyer’s remorse

  • Ordering the incorrect product, color, or size

  • Minor variations in color, texture, or appearance due to screen calibration or lighting

  • Customer-entered address errors

  • Items that match their product description

  • Requests submitted more than 7 days after delivery

Our suppliers do not process traditional returns; therefore, customers are not required to send items back unless explicitly requested.

3. Order Cancellations

Orders may be cancelled within 12 hours of placement.
After this window, the order enters processing and may not be cancelled.

4. How to Submit a Claim

To request a refund or replacement, please email our support team at [your email] with the following:

  1. Full name

  2. Order number

  3. Description of the issue

  4. Photo or video evidence (if applicable)

Our team will review and respond within 24–48 hours.

5. Our Commitment

Talora is committed to providing a reliable, trustworthy, and supportive shopping experience. While certain limitations apply due to our fulfillment model, we will always work to resolve eligible issues promptly and professionally.